Will my orders with Quinessence be affected by Coronavirus?
17th December 2021 - This page is here to keep our customers up to date about any impact to the business operations at Quinessence Aromatherapy during the continuing Covid-19 pandemic.
Like many companies around the world, the health of our staff, their families, and our customers continues to be our top priority. We are actively monitoring the continually evolving situation and reviewing public health advice to maintain operations while being socially responsible.
We will continue to update this page as things develop, so please check this page for any further changes before placing orders online.
Can I still place orders?
Online orders are still being processed and dispatched daily, but the emergence of the 'Omicron' variant of Covid-19 is once again causing difficulties with raw material supplies and customer deliveries. However, despite the disruption caused by all the continually-emerging Covid-19 variants we remain as committed as ever to getting your orders to you as soon as possible.
Customer Support Status
Our customer support team is working at slightly reduced capacity so it's taking us a little longer than usual to respond to enquiries. Please be patient because we will get back to you as soon as we can, but we are obviously having to prioritise issues at the moment.
We would ask that you are patient and use our contact form to send email enquiries rather than phoning. This enables our team to direct your enquiry to the right department and answer your question comprehensively and as quickly as possible. By doing this, you would be helping us prioritise our phone service for customers who are most in need.
Delivery Status
Online orders are being processed and dispatched daily, but the emergence of the Omicron variant is once again causing difficulties with customer deliveries due to drivers and distribution-hub workers being off with the infection. This means that deliveries can take a little longer than usual to arrive, even with 24 hour delivery services. The tracking services of Royal Mail and several other couriers are either not being regularly updated or not functioning properly, causing further frustration to customers around the world.
Royal Mail recently stated that due to their employees self-isolating and calling in sick, deliveries delays are inevitable. "Our postmen and women are doing a great job processing and delivering as much as they can with the reduced resource levels available. However, where absence levels are high and changing daily – along with the increased demand for parcel deliveries – some delays are being experienced outside of our usual delivery aims."
Other delivery services used by Quinessence are suffering from the same problems as more and more drivers are absent from work after contracting the latest variant of the virus. Despite the disruption we remain committed to getting your orders to you as soon as possible.
That said, we can't guarantee that your order will reach you in the stipulated times on our website. If you are not prepared to wait a little longer for your delivery, please do not place an order and then complain when it takes longer than usual to arrive! We understand it is disappointing and frustrating when you are expecting your products, but please understand there is nothing that we can do to remedy this situation.
General Status
To conclude; we are currently fully operational but with some delays in processing times and delivery times, and our Customer Support services are having to prioritise issues so that may mean some delays in replying to non-urgent matters.
Finally, - Thank You!
The whole team at Quinessence wants to thank you for continuing to support us during all the difficulties brought about by the Covid-19 pandemic. These continue to be extremely challenging times for everybody, and we will continue to do our very best to support our customers.
